Manual Account Verification

Why do I need to verify my account?

Verified accounts are compulsory for users who wish to trade on BuyCoins. Security is very important to us at BuyCoins, that’s why we employ all the necessary measures to protect our users during transactions. By verifying your account, you are proving that you are who you say you are, and can be trusted to conduct a trade.

For your account to be fully verified, you have to confirm your identity by verifying your BVN, phone number, and bank account. Usually, we retrieve your phone number from your BVN details, but in the event where that number is no longer in use, you will need to verify your identity manually. This entails mailing us proof of identity.

Is my information safe and secure?

Totally. We are committed to protecting the privacy of our users. Any information/document you mail to us will be securely stored. Please bear in mind that BuyCoins uses proof of identity to confirm that your BuyCoins account actually belongs to you and that you're using the name in your BVN/bank account details on that account. The only parts of your ID that we need to see are your name and date of birth.

What do I need to manually verify my account?

To verify your identity manually, you need any one of these:

  • Driver's Licence
  • Passport (Travel Document)
  • National ID Card
  • National Voters Card

For a smooth manual verification process, please ensure that:

  • Your document is valid. Expired documents will not be considered.
  • Your document is fully legible, well-lit and without (much) glare. This will help us read the details on your document properly.

How do I manually verify my account?

Step 1: Go to the Verify Your Identity page

On the menu, click on 'Account & Settings' and then click on 'Verify Identity'

Step 2: Click on Manually Verify Identity

Clicking ‘Verify Identity’ should take you to the verifications page which shows your verification status. Then click on 'manually verifying your identity' in the Phone Number section.

Remember that the reason for manually verifying your account is if you no longer have the phone number registered with your BVN or if for some reason, you aren't receiving OTP's to the phone number registered on your BVN.

Step 3: Review the email form and attach your proof of identity

Clicking on 'Manually verifying your identity' should take you to a form to fill and attach your proof of identity document.

Once you send the email, your document will be uploaded into our system and then processed. Hold tight while it’s being analysed and await a confirmation email from BuyCoins Support.

Step 4: Edit your profile

After you receive your confirmation email from BuyCoins Support, add your current phone number to your profile. To do this, go to ‘Account & Settings’ on the menu and clid on 'Edit Profile'. Type in your current phone number in the phone field and click ‘Update Profile’.

Step 5: Verify your phone number

After adding your current phone number to your BuyCoins account, the next step is to verify it. To do this, click on ‘Verify Identity’ from the ‘Account & Settings’ menu. From the verify identity page, check that the last four digits in the number field match the ones in your current phone number and click ‘Send OTP’ to receive a one-time password (OTP). Input the OTP in the text fiend and click 'Submit'.

Step 6: That’s all!

After verifying your phone number, this is what your verify identity page should look like – all three steps with green ticks.

Now that your identity has been confirmed, you’re ready to start trading!

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