Frequently Asked Questions

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What are Native Segwit Addresses?

After our scheduled upgrade, we switched all our Bitcoin and Litecoin wallet addresses to Native SegWit addresses. Here's what you need to know about them: What does Native SegWit mean?. SegWit is a…

Updated 3 months ago by Teju

What Does Tiered Verification Mean and What Does My Tier Permit Me To Do?

Users are grouped into three tiers depending on the level(s) of verification they have completed. There are tiers 0, 1 and 2. Users in tier 0 have completed no level of verification. Users in tier 1…

Updated 7 months ago by Tolu

My Naira deposit was flagged. What should I do?

What to do if your Naira Account deposit gets flagged.

Updated 11 months ago by Zino

Payments and Transactions FAQs

Updated 11 months ago by Zino

What is an escrow?

Updated 1 year ago by Zino

How do I reset my password?

How to reset your password

Updated 1 year ago by Zino

Buying and Selling Cryptocurrency FAQs

Frequently asked questions on buying and selling.

Updated 2 years ago by Zino